Workforce management / staffing operations platform · Global workforce operations with administrators, field teams, and employees need…
Array Corp needed a centralized workforce platform for scheduling, time tracking, and operational visibility: plus mobile access for field teams and kiosk self-service to reduce administrative overhead.
Operational context
Global workforce operations with administrators, field teams, and employees needing self-service access across locations: multi-surface, permission-heavy, high-volume scheduling.
The bottleneck
Array Corp operated workforce processes across disconnected touchpoints without a single system of record.
- Managing 1,000+ employees globally without a centralized workforce system
- High administrative overhead for workforce access and self-service requests
- Inefficient shift management without real-time mobile check-ins
System limitations
Legacy processes could not support real-time visibility or self-service at scale across web, mobile, and on-site kiosk contexts.
- Administrators handled access manually with no unified permissions model
- Shift changes lacked real-time visibility for coordinators and field teams
- No shared operational data layer across surfaces
AI opportunity
With a unified platform in place, Array Corp is positioned for phased AI enablement: voice agents for scheduling calls, coordinator copilots, and workflow automation on high-volume paths.
- Voice agents for shift confirmation and scheduling call volume
- Workflow automation for timesheet exceptions and approval routing
- Copilots summarizing workforce status for administrators
Our solution
We delivered a three-surface workforce platform connected to shared operational data and permissions:
Web platform
Centralized workforce management with real-time insights: scheduling, employee records, and operational dashboards.
Explore surfaceMobile app
Real-time shift management, check-ins, and field workforce access for teams on the move.
Explore surfaceKiosk stations
Self-service workforce access points that reduce admin load and improve employee adoption.
Explore surfaceArchitecture changes
Multi-tenant operations continued during modernization: domain services and permissions stayed stable while surfaces were upgraded incrementally.
- Shared backend for web, mobile, and kiosk with consistent RBAC
- Real-time sync for shift and attendance data
- Phased rollout per location without disrupting live operations
Results & impact
1,000+
Employees managed globally
60%
Operational efficiency gain (mobile)
95%
Mobile adoption among workforce
80%
Kiosk self-service adoption
Buyer lessons
- Workforce platforms need one operational data layer before AI layers add value
- Multi-surface delivery (web, mobile, kiosk) shares permissions: not separate silos
- Modernization can run in parallel with live tenants when domain logic is sound
Ryan Hafer
Director of Software Engineering, Array Corp
The web platform has transformed our global operations. We now manage 1,000+ employees seamlessly across multiple locations with real-time insights.
RELATED SERVICES & RESOURCES
Related services & resources
Web platform deep dive
Learn moreArray Corp web platform: centralized workforce management for 1,000+ employees with real-time operational insights.
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Learn moreArray Corp mobile workforce app: 60% operational efficiency gain and 95% mobile adoption with real-time shift check-ins.
Kiosk stations deep dive
Learn moreArray Corp kiosk self-service: 80% employee self-service adoption and 50% reduction in administrative overhead.
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